The safety of the juveniles placed in the custody of the Juvenile Justice Commission by the courts is one of the Commission's highest priorities. In order to ensure that the rights of each juvenile committed to the custody of the Commission are protected, and individual issues are addressed, the Commission employs an Ombudsman who reports to the Executive Director of the Juvenile Justice Commission.

The Ombudsman acts as a liaison between the juveniles and the office of the Executive Director and Deputy Executive Director. Routine visits to each institution, residential group center, and day program allow the Ombudsman to interview juveniles regarding grievances, complaints and other problems. The Ombudsman also acts as an information source to juveniles and their families.

The Ombudsman attempts to forestall problems for the juveniles in its care by facilitating early recognition of complaints and problems, and providing an avenue for prompt redress. The majority of the issues brought to the attention of the Ombudsman are addressed internally and can be resolved by the institution/program officials via recommendation, negotiation, direct action, or appropriate referral. It is also the responsibility of the Ombudsman to identify larger and more complex problems that may require action beyond the jurisdiction of the Commission and prompt notification of the appropriate authorities.